Customer service and stores
Do you want to help create a winning customer experience?
As a Telenor sales representative or customer service agent you'll be at the heart of our business – meeting our customers. Donning a headset for the first call of the day, or opening the doors to the store, is the core of our business. This is where we help our customers get better subscription terms, the latest device, or clear up their invoicing problem. Put simply, this is all about eliminating everyday distractions so that our customers can focus on the important things in their lives.
Our aim is even more satisfied customers and a better customer experience. We have insourced a large part of our customer service function and established a base in the heart of our Stockholm office. We invest in our salespeople, arrange competitions and organise large award ceremonies to serve as mutual inspiration. Want to join us?
We're just as keen for Agneta to win her WordFeud match as we are to beat our sales targets
Perfect your serve and your leadership skills
Together, we plan your professional development. Is it your dream to coach your colleagues, or are you a natural winner who thinks that sales targets exist to be smashed? Whatever your goal, we promise you a workplace with room to grow, together with fantastic colleagues who share your dedication.
At the end of the phone line are Sofia, Maria, Hugo and Diar
”Being able to 'swap jobs' is a fantastic opportunity”
At the heart of our Stockholm office are the super-heroes in our customer service teams. I lead one of the teams, and coach, develop and inspire my team in their everyday work. I make sure we have the right people in place to achieve our overall goals and ambitions.
I've been at Telenor for some years now and think it's a great advantage to be able to "swap jobs". I’ve had several different roles, including engaging and inspiring our store teams, project management of different change projects, and serving as team leader for customer support for our other brand, Vimla. Since almost half of Telenor's recruitment base is internal, there are great opportunities to try out different roles.
Sofia, Customer service leader
”The incredible sense of community at the office makes it a joy to return every day ”
Working with customer service means I can be a good problem cruncher, so the customer feels they are taken seriously, while I make sure they experience fantastic service. I help customers with every possible issue, such as invoices, delivery and mobile telephony.
The best thing about working at Telenor is all the fantastic people I'm lucky to work with. We have an incredible sense of community that makes it a joy to return every day.
Hugo, Customer service agent
”If you're driven and dedicated, there are some great career opportunities”
Today, I'm responsible for all the stores in the Stockholm region, but I started off as a sales assistant. First with direct sales, followed by a few years in the Skärholmen store, before I was promoted to assistant sales manager. After a few years I took over the role of sales manager, and then landed the job I have today. If you're driven and dedicated, there are some great career opportunities.
The great thing about my role is that there are always areas for further improvement. I'm dedicated to achieving our targets, ensuring that we have outstanding stores and offer a world-class customer experience.
Diar, Regional sales manager
"I really love meeting customers and helping them solve their problems"
In our store, I help our customers with everything from ringtones to new SIM cards. There are also lots of conversations where I listen to customers' needs, to match them with our products and services. "I really love meeting customers and helping them solve their problems!"
Development is a key aspect of working in a store. Every day, the team gather before the store opens, to check the day's sales targets and get everyone up to speed. In my store, we have a very open culture and do not hesitate to give each other feedback. In this way we can help each other to be even better at our jobs.
Maria, Sales representative
Other career paths at Telenor
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