Telenor Prepaid card

Great that you want Hello! Hello is one of our fixed price options. You can choose between 1 GB and 10 GB. To get Hello, this is what to do:

• Go to telenor.se/ladda
• Choose one of the Hello options

Yes, for example you can make calls to both Egypt and France. 

Please bear in mind that one minute of call time to the Middle East is equivalent to five minutes of call time to the EU/EES/UK/USA. For example, if you have Hello 1 GB, you have 19 minutes remaining for calls to the Middle East or 95 minutes remaining for calls to the EU/EES/UK/USA. And if you make a 10-minute call to Serbia, you have 18 minutes remaining for a call to Pakistan.

From February 1, 2023, all prepaid cards need to be registered. If it is not registered, you can't top it up. 

Register your card 

Still not working?

• Check to see if the card is still valid. A prepaid card must be topped up at least once a year, otherwise it will expire. In the Telenor Ladda app, you can see if your prepaid card is still valid.
• Make sure your payment card is activated for internet purchases. You do this by contacting your bank. Or try another payment method such as online banking or Swish.

If you have a prepaid card with Fixed price (for example 10 GB or Hello), you can use Extra Balance to make calls if you run out of minutes or if you wish to do something that’s not included such as sending an SMS to vote in a TV show or pay for a Blocket ad.

With Extra Balance, you can also use your prepaid card in a country outside the EU/EEA. You load the prepaid card with Extra Balance, which you then use to make calls and surf the internet during your trip. Extra Balance is separate from your everyday balance, regardless if you have the Fixed or Flexible price plan. When in Sweden, your usual price plan applies.

You can load Extra Balance in the usual way at telenor.se/ladda or in the Telenor Ladda app.

It depends on the price plan. Fixed price Hello offers the best international rates.

View rates here

All price plans for Telenor Fixed price prepaid cards (including Hello) apply either for one month or six months depending on your purchase, with the exception of Fixed price 0.5 GB which is valid for 7 days. Telenor Flexible price is valid for one year from the time of purchase.

All prepaid cards become inactive after one year if they are not topped up. If that happens, you need to order a new one.

Does your balance still look low even though you’ve topped up your prepaid card with Telenor Fixed price or Telenor Surf? That’s probably because you sent an SMS with the word SALDO to 222. Hence, the balance appears in SEK even though you topped up in GB. (If you have Telenor Hello, the SMS will show your balance in minutes rather than SEK.)

To get a balance in GB, we recommend you enter the Telenor Ladda app, log in at ladda.telenor.se or enter *121# on your phone.